Privacy Policy

This Privacy Policy describes how Techzex Software Pvt. Ltd. (“Company”, “we”, “us”), operating the product Nexova Reach, collects, uses, and protects information when you use our website and messaging platform.

1. Who we are

Nexova Reach is owned and operated by Techzex Software Pvt. Ltd.
Head Office: Plot Num: 433/5187, Lewis Rd, Nageswar Tangi, BJB Nagar, Bhubaneswar, Odisha, India, 751001
Email: info@nexovareach.com
Phone: +91 97777 80688

2. Information we collect

• Account details: name, work email, password (stored hashed), company / tenant data
• Contact lists and campaign content you upload or create in the platform
• Usage and delivery logs: sends, opens, clicks, failures, IP addresses for security
• Enquiry form data submitted on our website
• Technical data such as browser type, device, and approximate location from IP

3. How we use information

• To provide bulk email, WhatsApp, and related messaging services
• To operate billing, quotas, and Super Admin account controls
• To improve reliability, prevent abuse, and secure accounts
• To respond to sales and support enquiries
• To comply with applicable law and lawful requests

4. Sharing

We do not sell your personal data. We may share data with infrastructure providers (hosting, email SMTP, WhatsApp / Meta APIs, SMS gateways when enabled) solely to deliver the service you request. We may disclose information if required by law.

5. Data retention

We retain account and campaign data while your subscription is active and for a reasonable period afterward for backups, dispute resolution, and legal compliance, unless a longer retention is required by law or contract.

6. Security

We use industry-standard measures such as encrypted transport (HTTPS), hashed passwords, access controls, and audit logging. No method of transmission or storage is 100% secure.

7. Your rights

Depending on applicable law, you may request access, correction, or deletion of personal data we hold about you. Contact info@nexovareach.com. Tenant admins are responsible for lawful use of contact lists they upload.

8. Cookies

We use essential cookies for authentication and session security. We do not use third-party advertising cookies on the core application.

9. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of Nexova Reach after updates constitutes acceptance of the revised policy.

10. Contact

For privacy questions, write to Techzex Software Pvt. Ltd. at the address above or email info@nexovareach.com.