Refund & Cancellation Policy

This policy applies to paid subscriptions and usage fees for Nexova Reach, owned by Techzex Software Pvt. Ltd.

1. Subscriptions

Plans (including Bulk Email monthly packages and WhatsApp Basic / Pro annual plans) are activated by Super Admin after commercial confirmation. Billing cycles follow the agreement shared with your organisation.

2. Cancellation

• You may request cancellation by emailing info@nexovareach.com or contacting +91 97777 80688.
• Cancellation takes effect at the end of the current paid period unless otherwise agreed in writing.
• Usage-based charges already incurred (for example message rates) remain payable.

3. Refunds

• Fees are generally non-refundable once a billing period has started and the service has been made available.
• If we are unable to provision the service due to our fault, we may offer a pro-rata refund or credit at our discretion.
• Duplicate payments or proven billing errors will be corrected by refund or credit within a reasonable time after verification.

4. Third-party charges

Meta conversation charges, carrier SMS fees, and similar third-party costs are not refundable through Techzex Software Pvt. Ltd. where those charges were correctly incurred for messages you initiated.

5. How to request

Write to info@nexovareach.com with your company name, invoice / payment reference, and reason. We typically respond within 5–7 business days.

6. Contact

Techzex Software Pvt. Ltd.
Plot Num: 433/5187, Lewis Rd, Nageswar Tangi, BJB Nagar, Bhubaneswar, Odisha 751001
+91 97777 80688 · info@nexovareach.com